June 8th, 2005
so close…yet so far
Question:
Why does FedEx bother to have online tracking when it’s not real-time?
I can see that my new computer was put on the truck for delivery this morning at 6:45 am. It is ENTIRELY possible that it has already been delivered to my apartment complex. But because the tracking system will not update until the driver gets back to FedEx, I won’t KNOW it’s been delivered until it’s too late. I. e., until the office at my apartment complex is CLOSED. (And I don’t get off work until AFTER the office is closed. Argh.)
Of course the apartment people are also at lunch right now, so I can’t get a hold of anyone to tell me if it’s already been delivered or even when FedEx usually comes by. Argh again.
comments
Having worked in logistics dept. before, I can assure you having online tracking (however not-real-time) eliminated phone calls from paranoid/overly-anxious customers who call to find out the location of the package(s).
You mean people like ME! I’m usually quite calm about online purchases, figuring they’ll arrive when they arrive. But this is a BIG purchase for me!
Hehe..well..uhmm…did I say something before about overly-anxious? I meant “enthusiastic.”